Confidentiality and Privacy
A Tidy House is a professional service. We will never divulge any client information to third parties, nor any personal and/or business details that we may be privy to through our work with you.
The only way in which your situation may be mentioned to others, is in the context of our own services, and then it will be depersonalised and unidentified (e.g. “a client in Manchester”). It is helpful to be able to give examples to other client’s of how particular situations can be addressed. For example; how long it took to deal with a room of a certain size, the furniture that was used for storage, the solutions we found while working together.
If you agree then we would like to take ‘before and after’ photographs for use on our website, but this will only take place with your permission. Similarly, testimonials are welcome, for use on our website but these will also only be used with your permission and no personal details will appear.
We hold full Professional Indemnity and Public Liability Insurance cover for our services.
While we will always handle your possessions with great care and consideration, accidents may happen. We shall not be liable for damage or losses and ask that you have appropriate and current insurance policies that compensate you adequately.
Both you and us have the right to cancel the contract due to unforeseen circumstances. Travel changes or further expenses paid in advance, which we cannot obtain refunds for, are not refundable in any circumstances and will be invoiced to you at the time of cancellation.